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General Service Policy:
Event organizers must provide a safe area for game play. Players must wear
closed-toed shoes with good traction and must comply with all rules and
instructions. Players, parents, guardians, and assigns assume all risk as a
condition of service. Command Deck reserves the right to refuse service and
issue a refund to any customer for any reason. Command Deck will eject
players from the game for intentional violation of safety or game rules. Refunds
will not be issued to ejected players.
Payment Policy:
Full payment must be made in advance to book a game session. Customers
with a Gift Card should reserve online and will receive a refund for their gift
card balance after their reservation is made.
Reservation Policy:
Reservations can be made in real time with as little as a one-day notice.
Requesting a reservation does not guarantee availability. You will receive a
notification once your reservation request has been confirmed. If your
reservation is not confirmed your card will not be charged.
Cancellation Policy:
Clients can cancel their reservation up to one day before the event. Refunds
will not be issued for cancellations on the day of the event.
Refund Policy:
We are always looking for ways to improve and will do our best to respond to
feedback. If you are not satisfied with your experience, we ask that you provide
your feedback to us directly at clientservices@uvtag.com. Those who provide
feedback directly without resorting to negative online reviews or ratings will be
eligible for a credit or refund. Credit will be given to those who had a positive
experience but would like to suggest areas for improvement. Refunds will be
issued to those who had an entirely negative experience and are willing to tell
us privately how we could improve. Refunds will not be issued to those who
leave negative public reviews online without first contacting us directly.
Please accept these terms of service to continue:
Event organizers must provide a safe area for game play. Players must wear
closed-toed shoes with good traction and must comply with all rules and
instructions. Players, parents, guardians, and assigns assume all risk as a
condition of service. Command Deck reserves the right to refuse service and
issue a refund to any customer for any reason. Command Deck will eject
players from the game for intentional violation of safety or game rules. Refunds
will not be issued to ejected players.
Payment Policy:
Full payment must be made in advance to book a game session. Customers
with a Gift Card should reserve online and will receive a refund for their gift
card balance after their reservation is made.
Reservation Policy:
Reservations can be made in real time with as little as a one-day notice.
Requesting a reservation does not guarantee availability. You will receive a
notification once your reservation request has been confirmed. If your
reservation is not confirmed your card will not be charged.
Cancellation Policy:
Clients can cancel their reservation up to one day before the event. Refunds
will not be issued for cancellations on the day of the event.
Refund Policy:
We are always looking for ways to improve and will do our best to respond to
feedback. If you are not satisfied with your experience, we ask that you provide
your feedback to us directly at clientservices@uvtag.com. Those who provide
feedback directly without resorting to negative online reviews or ratings will be
eligible for a credit or refund. Credit will be given to those who had a positive
experience but would like to suggest areas for improvement. Refunds will be
issued to those who had an entirely negative experience and are willing to tell
us privately how we could improve. Refunds will not be issued to those who
leave negative public reviews online without first contacting us directly.
Please accept these terms of service to continue:
