General Service Policy: Event organizers must provide a safe area for game play. Players must wear closed-toed shoes with good traction and must comply with all rules and instructions. Players, parents, guardians, and assigns assume all risk as a condition of service. Command Deck reserves the right to refuse service and issue a refund to any customer for any reason. Command Deck will eject players from the game for intentional violation of safety or game rules. Refunds will not be issued to ejected players.
Payment Policy: Full payment must be made in advance to book a game session. Customers with a Gift Cardshould reserve online and will receive a refund for their gift card balance after their reservation is made.
Reservation Policy: Reservations can be made in real time with as little as a one-day notice. Requesting a reservation does not guarantee availability. You will receive a notification once your reservation request has been confirmed. If your reservation is not confirmed your card will not be charged.
Cancellation Policy: Clients can cancel their reservation up to one day before the event. Refunds will not be issued for cancellations on the day of the event.
Refund Policy: We are always looking for ways to improve and will do our best to respond to feedback. If you are not satisfied with your experience, we ask that you provide your feedback to us directly at firstname.lastname@example.org. Those who provide feedback directly without resorting to negative online reviews or ratings will be eligible for a credit or refund. Credit will be given to those who had a positive experience but would like to suggest areas for improvement. Refunds will be issued to those who had an entirely negative experience and are willing to tell us privately how we could improve. Refunds will not be issued to those who leave negative public reviews online without first contacting us directly.